Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

The More button brings up an additional section of the dialog displaying all CallVariables along with 
any values set in the original call. The agent may change or add values to send along with the consult 
call by double clicking on the appropriate line in the Value column (see 

).

The Silent Monitor StandAlone ActiveX Control provides an interface for easy integration with the CTI 
OS Silent Monitor functionality. The ComObject can be used in Visual Basic 6.0 as well as other host 
containers. This section demonstrates the use of this control in Visual Basic 6.0.

The Silent Monitor StandAlone ComObject is supported for use on Unified CCE only.

The Standalone ComObject wraps calls to the CTI OS Session as well as SilentMonitor manager. It 
provides the following four methods (displayed in IDL format; IDL is the language used to define COM 
interfaces).

interface ISilentMonitor : IDispatch

{

[id(1), helpstring("method Connect to CTIOS")] HRESULT Connect ([in] IArguments * 

args, [out] int* returnvalue);

[id(2), helpstring("method Disconnect to CTIOS")] HRESULT Disconnect (/*[in] 

IArguments * args, [out] int* returnvalue*/);

[id(3), helpstring("method StartMonitoring to CTIOS")] HRESULT StartMonitoring 

([in] IArguments * args, [out] int* returnvalue);

[id(4), helpstring("method StopMonitoring to CTIOS")] HRESULT StopMonitoring ([in] 

IArguments * args, [out] int* returnvalue);

};

The Connect method establishes a Monitor Mode Session with the specified CTI OS Server. The syntax 
and parameters are the same as for the CTI OS session object Connect method (see 

 in