Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
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CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 CTI OS ActiveX Controls
CTI OS ActiveX Control Descriptions
TransferCtl
The TransferCtl is a button that provides UI to transfer a call in single step or consultative mode. The
mechanism is the same as explained for the conference control.
mechanism is the same as explained for the conference control.
Icon for TransferInit:
Icon for Transfer Complete:
Depending on call status, selecting the Transfer button once will bring up the dialog shown in
(see also MakeCall dialog):
Figure 5-28
Dial Dialog
This dialog is similar to the Make Call dialog. It allows you to initiate a consultative Transfer (Transfer
Init) or to place a Single Step Transfer call.
Init) or to place a Single Step Transfer call.
Enter the number you wish to dial by either typing it into the text box labeled Number to Dial or click
the numbers on the displayed keypad. Once the number is entered you can click on Conf Init to place a
consultative transfer call or Single Step to initiate a single step transfer. This will close this dialog. If
you choose to place a consultative call, the transfer button will change to Transfer Complete. You must
click this button to complete the transfer after talking to the consult agent.
the numbers on the displayed keypad. Once the number is entered you can click on Conf Init to place a
consultative transfer call or Single Step to initiate a single step transfer. This will close this dialog. If
you choose to place a consultative call, the transfer button will change to Transfer Complete. You must
click this button to complete the transfer after talking to the consult agent.
The transfer dialog also has a Mute Tones section that allows you to suppress audio output of selected
or all tones.
or all tones.