Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

8-32

CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise

Release 8.5(1)

Chapter 8 Session Object

Notes On Message Filters

–

OnMonitoredCallDivertedEvent

–

OnMonitoredCallServiceInitiatedEvent

–

OnMonitoredCallQueuedEvent

–

OnMonitoredCallTranslationRouteEvent

–

OnMonitoredCallBeginEvent

–

OnMonitoredCallEndEvent

–

OnMonitoredCallDataUpdateEvent

–

OnMonitoredCallReachedNetworkEvent

–

OnMonitoredCallDequeuedEvent

–

OnMonitoredAgentPrecallEvent

–

OnMonitoredAgentPrecallAbortEvent

To circumvent this restriction, use an equivalent message in the filter expression (for example,
OnAgentStateEvent instead of OnMonitoredAgentStateChange) and check in the message handler
for the CTIOS_MONITORED parameter to be TRUE.

void CMyEventSink::OnAgentStateEvent(Arguments & argParams)

{

if (argParams.IsValid(CTIOS_MONITORED) &&

argParams.GetValueBoolean(CTIOS_MONITORED))

{

//Do process the event

}

Table 8-6

Special Filter Keywords

Filtering Skillgroup Statistics

One of the most common applications for a filter mode application is the processing of only skill group
statistics. For this purpose, the specialized filter FilterTarget=SkillGroupStats is defined. When set, this
filter indicates that the CTI OS server should forward skill group statistics to the client application,
whether or not any agents are logged in.

Keyword

Description

FilterTarget=SkillGroupStats (see

Filtering Skillgroup Statistics,
page 8-32

)

When set, this filter indicates that the CTI OS server should forward
skill group statistics to the client application, whether or not any agents
are logged in.

HideSilentMonitorCallEvents (see

Filtering CCM Based Silent
Monitor Calls, page 8-33

)

This keyword is used to block call events for silent monitor calls in
monitor mode applications.