Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
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CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 9 Agent Object
Methods
Return Value
Default CTI OS return values. See
Remarks
This request is specific to the Supervisor feature and should only be used on switches or configurations
that have the necessary support (currently, Unified CCE only).
that have the necessary support (currently, Unified CCE only).
StopMonitoringAgentTeam
The StopMonitoringAgentTeam method allows the client, which must be a supervisor, to stop
monitoring all the agents on all the supervisor’s teams.
monitoring all the agents on all the supervisor’s teams.
Syntax
C++:
int StopMonitoringAgentTeam (Arguments& args)
COM:
HRESULT StopMonitoringAgentTeam (/*[in]*/ IArguments args, /*[out,retval]*/ int *
errorcode)
VB:
StopMonitoringAgentTeam (args as CTIOSCLIENTLib.IArguments) As Long
Java:i
nt StopMonitoringAgentTeam(Arguments args)
.NET:
CilError StopMonitoringAgentTeam(Arguments args)
Parameters
args
Arguments array that contains a constant CTIOS_TEAMID set to the integer TeamID of the team to
stop monitoring.
stop monitoring.
errorcode
An output parameter (return parameter in VB) that contains an error code from
in
Return Value
Default CTI OS return values. See
Remarks
This request is specific to the Supervisor feature and should only be used on switches or configurations
that have the necessary support (currently, Unified CCE only).
that have the necessary support (currently, Unified CCE only).
StopMonitoringAllAgentTeams
The StopMonitoringAllAgentTeams method allows the client, which must be a supervisor, to stop
monitoring all of the agents on all the supervisor’s teams.
monitoring all of the agents on all the supervisor’s teams.