Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
9-40
CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 9 Agent Object
Methods
Syntax
C++:
int StopMonitoringAllAgentTeams (Arguments& reserved_args)
COM:
HRESULT StopMonitoringAllAgentTeams (/*[in,optional]*/ IArguments reserved_args,
/*[out,retval]*/ int * errorcode)
VB:
StopMonitoringAllAgentTeams([reserved_args as CTIOSCLIENTLib.IArguments]) As Long
Java:
int StopMonitoringAllAgentTeams(Arguments args)
.NET:
CilError StopMonitoringAgentTeam(Arguments args)
Parameters
reserved_args
Not currently used, reserved for future use.
Java/.NET: args
Not currently used, reserved for future use.
errorcode
An output parameter (return parameter in VB) that contains an error code from
Return Value
Default CTI OS return values. See
Remarks
This request is specific to the Supervisor feature and should only be used on switches or configurations
that have the necessary support (currently, Unified CCE only).
that have the necessary support (currently, Unified CCE only).
SuperviseCall
The SuperviseCall method allows the client, which must be a supervisor, to perform a supervisory action
specified by the args parameter.
specified by the args parameter.
The SuperviseCall method is the CTI OS version of the SUPERVISE_CALL_REQ message. This
method is used to barge-into and intercept agent calls by specifying a supervisory action of
eSupervisorBargeIn and eSupervisorIntercept respectively. To support Cisco Unified Communications
Manager silent monitor, the supervisory action eSupervisorMonitor was added. Refer to
method is used to barge-into and intercept agent calls by specifying a supervisory action of
eSupervisorBargeIn and eSupervisorIntercept respectively. To support Cisco Unified Communications
Manager silent monitor, the supervisory action eSupervisorMonitor was added. Refer to
for additional Information.
Syntax
C++:
int SuperviseCall(Arguments& args)
COM:
HRESULT SuperviseCall (/*[in]*/ IArguments * args, /*[out,retval]*/ int
errorCode)
VB:
SuperviseCall (args As CTIOSCLIENTLib.IArguments ) As Long
Java:
int SuperviseCall(Arguments args)
.NET:
CilError SuperviseCall(Arguments args)