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Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

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10-6
CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 10      Call Object
Methods
Methods
 lists the available call object methods.
Router CallKeyDay
INT
Together with the RouterCall 
KeyCallID field forms the unique 
64-bit key for locating this call’s 
records in the Unified ICM 
database. Only provided for 
Post-routed and Translation-routed 
calls.
ServiceID
INT
The Unified ICM ServiceID of the 
service that the call is attributed to. 
May contain the special value 
NULL_SERVICE when not 
applicable or not available.
ServiceNumber
INT
The service that the call is 
attributed to, as known to the 
peripheral. May contain the special 
value NULL_SERVICE when not 
applicable or not available.
SkillGroupID
INT
The system-assigned identifier of 
the agent SkillGroup the call is 
attributed to. May contain the 
special value NULL_SKILL_ 
GROUP when not applicable or not 
available.
SkillGroupNumber
INT
The user-defined number of the 
agent SkillGroup the call is 
attributed to, as known to the 
peripheral. May contain the special 
value NULL_ SKILL_GROUP 
when not applicable or not 
available.
UniqueObjectID
STRING
An object ID that uniquely 
identifies the call object.
UserToUserInfo
STRING
The ISDN user-to-user information 
element.
Table 10-1
Call Object Properties (continued)
Keyword
Type
Description
Table 10-2
Call Object Methods
Method
Description
Alternate
Places the current call on hold and retrieves a 
previously held call.
Answer
Answers a call that is in the alerting or ringing state.