Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
10-14
CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 10 Call Object
Methods
Remarks
This is simply a convenience method to be called to get all of a call’s non-CallVariable data at one time.
If only certain data members are desired, call the appropriate GetValue method for each instead.
If only certain data members are desired, call the appropriate GetValue method for each instead.
GetCallData
The GetCallData method returns the values ofCallVariable1 through CallVariable10 and all of the ECC
(Extended CallContext) variables.
(Extended CallContext) variables.
Syntax
C++:
int GetCallData(Arguments& args)
COM:
HRESULT GetCallData (/*[out,retval]*/ IArguments ** args)
VB:
GetCallData (CTIOSCLIENTLib.IArguments args)
Java:
Arguments GetCallData()
.NET:
Arguments GetCallData()
Parameters
args
C++, COM, and VB: An output parameter containing a reference or a pointer to an Arguments
array containing the call data, as described under Remarks.
array containing the call data, as described under Remarks.
ICMEnterpriseUniqueID
STRING
A unique identifier for this contact
throughout the enterprise. This can
track a single customer contact
across multiple sites, e.g., when a
call is transferred between agents.
throughout the enterprise. This can
track a single customer contact
across multiple sites, e.g., when a
call is transferred between agents.
ServiceID
INT
The Unified ICM identifier for the
Service to which this call was routed.
Service to which this call was routed.
ServiceNumber
INT
The ACD number of the Service to
which this call was routed.
which this call was routed.
SkillGroupID
INT
The system-assigned identifier for
the SkillGroup to which this call was
routed.
the SkillGroup to which this call was
routed.
SkillGroupNumber
INT
The user-defined number of the
SkillGroup at the ACD to which this
call was routed.
SkillGroup at the ACD to which this
call was routed.
UniqueObjectID
STRING
A unique object ID for the call.
UserToUserInfo
STRING
The ISDN user-to-user information
element.
element.
Table 10-3
GetCallContext Arguments Array Contents (continued)
Keyword
Type
Description