Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
10-29
CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 10 Call Object
Methods
StopRecord
The StopRecord method is used to stop recording a call.
Syntax
C++:
int StopRecord()
int StopRecord(Arguments & reserved_args);
COM:
HRESULT StopRecord (/*[in,optional]*/ IArguments *reserved_args, (/*[out,
retval]*/ int * errorcode )
VB:
StopRecord([reserved_args As IArguments]) As Long
Java:
int StopRecord(Arguments rArgs)
.NET:
CilError StopRecord(Arguments args)
Parameters
reserved_args
Not currently used, reserved for future use.
errorcode
An output parameter (return parameter in VB) that contains an error code from
in
Return Value
Default CTI OS return values. See
Remarks
Calling this method causes the CTIServer to forward the request to the server application with the
SessionID received in the OnStartRecordingConf event if non-zero, or if that SessionID is zero, to one
or more server applications that have registered the “Cisco:CallRecording” service as described in the
CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center
Enterprise & Hosted. It will fail if there is no recording server available to CTIServer.
SessionID received in the OnStartRecordingConf event if non-zero, or if that SessionID is zero, to one
or more server applications that have registered the “Cisco:CallRecording” service as described in the
CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center
Enterprise & Hosted. It will fail if there is no recording server available to CTIServer.
•
The OnStopRecordConf event will be received if this request is successful.
•
The OnControlFailureConf event will be received if this request fails.
Transfer
The Transfer method transfers a call to a third party. This method may be called on either the held
original call or the current consult call. If the device has only these two calls, the optional parameter is
not necessary. At the end of a successful transfer, both of these calls will be gone from the device. See
the Conference method for more information.
original call or the current consult call. If the device has only these two calls, the optional parameter is
not necessary. At the end of a successful transfer, both of these calls will be gone from the device. See
the Conference method for more information.
Syntax
C++:
int Transfer();
int Transfer(Arguments& optional_args)