Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

AutoOutCallsTime Today

Total handle time, in seconds, for 
completed AutoOut (predictive) calls 
handled by agents in the skill group. 
The value includes the time spent from 
the call being initiated to the time the 
agent completes after call work time 
for the call. The time includes hold 
time associated with the call.

AutoOutCallsHeld Today

The total number of completed 
AutoOut (predictive) calls that agents 
in the skill group have placed on hold 
at least once.

AutoOutCallsHeld TimeToday

Total number of seconds AutoOut 
(predictive) calls were placed on hold 
by agents in the skill group.

PreviewCallsToday

Total number of outbound Preview 
calls completed by agents in the skill 
group.

PreviewCallsTalk TimeToday

Total talk time, in seconds, for 
completed outbound Preview calls 
handled by agents in the skill group. 
The value includes the time spent from 
the call being initiated to the time the 
agent begins after call work for the 
call. The time includes hold time 
associated with the call.

PreviewCallsTime Today

Total handle time, in seconds, for 
completed outbound Preview calls 
handled by agents in the skill group. 
The value includes the time spent from 
the call being initiated to the time the 
agent completes after call work time 
for the call. The time includes hold 
time associated with the call.

PreviewCallsHeld Today

The total number of completed 
outbound Preview calls that agents in 
the skill group have placed on hold at 
least once.

PreviewCallsHeld TimeToday

Total number of seconds outbound 
Preview calls were placed on hold by 
agents in the skill group.

ReservationCalls Today

Total number of agent reservation calls 
completed by agents in the skill group.