Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

11-16

CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise

Release 8.5(1)

Chapter 11 SkillGroup Object

Methods

* This statistic is available for TDM switches only. It is not valid for Unified CCE.

** This statistic is available for Unified CCE only or Network Queuing.

Methods

Table 11-3

lists the SkillGroup object methods.

DisableSkillGroupStatistics

The DisableSkillGroupStatistics method requests that sending real-time statistics to the skillgroup
object be stopped.

Syntax

C++:

int DisableSkillGroupStatistics(Arguments & args)

COM:

HRESULT DisableSkillGroupStatistics (IArguments * args, int * errorCode)

VB:

DisableSkillGroupStatistics (args As CTIOSCLIENTLib.IArguments, errorCode As Long)

Java:

int DisableSkillGroupStatistics(Arguments args)

.NET:

CilError DisableSkillGroupStatistics(Arguments args)

Parameters

args

If this method is called in C++, Java, or .NET via the session object in monitor mode with the
special SkillGroupStats filter, the args parameter has two required values for PeripheralId and
SkillGroupNumber. See the Remarks section for a code example. Otherwise, this parameter is not used.

errorCode

An output parameter (return parameter in VB) that contains an error code, if any.

Table 11-3

SkillGroup Object Methods

Method

Description

GroupStatistics

Disables skill group statistic messages.

DumpProperties

See

Chapter 7, “CtiOs Object.”

EnableSkillGroupStatistics