Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

Page of 506
   
11-18
CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 11      SkillGroup Object
Methods
Return Value
Default CTI OS return values. See 
Remarks
CTI OS Server sends skillgroup statistics in an OnSkillGroupStatisticsUpdated event.
The following is a C++ code example where the args parameter contains values for PeripheralID and 
SkillGroupNumber.
Arguments & argsStatBroadcast = Arguments::CreateInstance();
argsStatBroadcast.AddItem(CTIOS_SKILLGROUPNUMBER, intSG);
argsStatBroadcast.AddItem(CTIOS_PERIPHERALID, m_periphID);
m_pSkGrStatSession->EnableSkillGroupStatistics ( argsStatBroadcast );
argsStatBroadcast.Release();
GetElement
See 
 for a description of the GetElement method.
GetValue Methods
See 
 for descriptions of the GetValue, GetValueInt, GetValueList, and 
GetValueString methods.
IsValid
See 
 for a description of the IsValid method.
SetValue
See 
 for a description of the SetValue method.