Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
11-18
CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 11 SkillGroup Object
Methods
Return Value
Default CTI OS return values. See
Remarks
CTI OS Server sends skillgroup statistics in an OnSkillGroupStatisticsUpdated event.
The following is a C++ code example where the args parameter contains values for PeripheralID and
SkillGroupNumber.
SkillGroupNumber.
Arguments & argsStatBroadcast = Arguments::CreateInstance();
argsStatBroadcast.AddItem(CTIOS_SKILLGROUPNUMBER, intSG);
argsStatBroadcast.AddItem(CTIOS_PERIPHERALID, m_periphID);
m_pSkGrStatSession->EnableSkillGroupStatistics ( argsStatBroadcast );
argsStatBroadcast.Release();
GetElement
See
for a description of the GetElement method.
GetValue Methods
See
for descriptions of the GetValue, GetValueInt, GetValueList, and
GetValueString methods.
IsValid
See
for a description of the IsValid method.
SetValue
See
for a description of the SetValue method.