Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide

This manual describes the Customer Telephony Integration (CTI) Server message interface between 
Unified Contact Center Enterprise (Unified CCE) and application programs.

This manual is for system integrators and programmers who want to integrate C++ CTI client 
applications with Unified CCE.

The manual is divided into the following chapters.

Provides an overview of CTI Server.

Lists some guidelines that you need to be consider when you write 
applications that will interface with CTI message data.

Lists the CTI Server message set, describes the components of CTI 
Server messages, and provides the format for CTI Server failure 
indication messages.

Explains how CTI Server initiates and maintains TCP connections 
and CTI Server sessions.

Describes the CTI Server Application Level Interface Services and 
their associated messages.

Lists the possible values for various status codes and fields that can 
appear in CTI Server messages.

Details the changes and additions made to various protocol versions 
of the CTI Server.