Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
Chapter 6 Event Interfaces and Events
IAgentEvents Interface
6-100
Cisco ICM Software CTI OS Developer’s Guide Release 6.0(0)
OnSilentMonitorStartRequest
The OnSilentMonitorStartRequest event is generated as a response to a Silent
Monitor request (via the SuperviseCall request).
Monitor request (via the SuperviseCall request).
Syntax
C++:
void OnSilentMonitorStartRequest(Arguments& args)
COM:
void OnSilentMonitorStartRequest (IArguments * args)
VB:
session_OnSilentMonitorStartRequest (ByVal args As
CtiosCLIENTLib.IArguments)
Parameters
args
Arguments array containing the following fields.
Keyword
Type
Description
UniqueObjectID
STRING
A unique object ID for the agent object
AgentLastName
STRING
Agent’s last name
AgentFirstName
STRING
Agent’s first name.
Keyword
Type
Description
SupervisorID
INT
ID of the Supervisor who issued the Silent
Monitor request.
Monitor request.
AgentExtension
STRING
Extension of the agent that the supervisor
wants to monitor.
wants to monitor.