Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
Chapter 6 Event Interfaces and Events
ISilentMonitorEvents
6-110
Cisco ICM Software CTI OS Developer’s Guide Release 6.0(0)
Parameters
args
Arguments array containing the following fields.
Keyword
Type
Description
MonitoredUniqueObject
ID
ID
STRING
Unique Object ID of the object being
monitored
monitored
AgentID
STRING
Agent ID of the agent being
monitored. This message will contain
either AgentID or DeviceID, but not
both.
monitored. This message will contain
either AgentID or DeviceID, but not
both.
DeviceID
STRING
Device ID of the agent being
monitored. This message will contain
either AgentID or DeviceID, but not
both.
monitored. This message will contain
either AgentID or DeviceID, but not
both.
PeripheralID
INT
The ICM PeripheralID of the ACD
where silent monitoring has started.
where silent monitoring has started.
MonitoringIPAddress
STRING
TCP/IP address of the monitoring
application
application
MonitoringIPPort
INT
TCP/IP port of the monitoring
application
application
SMSessionKey
UNSIGNED
SHORT
SHORT
Unique identifier for the Silent
Monitor Session.
Monitor Session.
HeartbeatInterval
INT
Heartbeat interval for the silent
monitor session
monitor session
HeartbeatTimeout
INT
Timeout for no activity.
OriginatingServerID
STRING
TCP/IP Address:Port of the CTIOS
server from which the request
originated
server from which the request
originated
OriginatingClientID
STRING
Client Identification of the monitoring
application
application