Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
C H A P T E R
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Cisco ICM Software CTI OS Developer’s Guide Release 6.0(0)
13
SilentMonitorManager Object
The SilentMonitorManager Object provides developers with an interface to silent
monitor behavior. The SilentMonitorManager object exposes methods to perform
all silent monitor tasks, such as starting, stopping and managing silent monitor
sessions. The SilentMonitorManager object stores specific silent monitor session
information as properties.
monitor behavior. The SilentMonitorManager object exposes methods to perform
all silent monitor tasks, such as starting, stopping and managing silent monitor
sessions. The SilentMonitorManager object stores specific silent monitor session
information as properties.
The SilentMonitorManager object can be used in two different modes:
•
In Monitoring Mode, an application that wants to silent monitor conversation
without being noticed by the calling parties must create a
SilentMonitorManager object and set it mode to eSMMonitoringMode using
the StartSMMonitoringMode method.
without being noticed by the calling parties must create a
SilentMonitorManager object and set it mode to eSMMonitoringMode using
the StartSMMonitoringMode method.
•
In Monitored Mode, an application will accept requests to initiate silent
monitor sessions to forward the voice conversations to the remote monitoring
application. The application will create a SilentMonitorManager object and
set the mode to eSMMonitoredMode using the StartSMMonitoredMode
method.
monitor sessions to forward the voice conversations to the remote monitoring
application. The application will create a SilentMonitorManager object and
set the mode to eSMMonitoredMode using the StartSMMonitoredMode
method.
For more information on these modes see the section
in
Note
SilentMonitorManager Object methods and properties are not available in the
Java CIL. SilentMonitorManager Object methods and properties are supported for
use with Cisco IPCC only.
Java CIL. SilentMonitorManager Object methods and properties are supported for
use with Cisco IPCC only.