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Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide

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13-3
Cisco ICM Software CTI OS Developer’s Guide Release 6.0(0)
 
Chapter 13      SilentMonitorManager Object
Methods
Methods
 lists the SilentMonitorManager object methods.
Table 13-2  SMManagerMode Values
enum Value
Description
Numeric 
Value
eSMModeNotSet
Mode not set.
-1
eSMMonitoredMode
The manager accept request for silent 
monitor sessions and forward voice to 
the monitoring application.
0
eSMMonitoringMode
The manager can make requests to 
remote client to start a silent monitor 
session and send voice.
1
Table 13-3 SilentMonitorManager Object Methods
Method
Description
AcceptSilentMonitoring
Establishes a silent monitor session and 
immediately starts sending audio.
GetIPPhoneInfo
Retrieves the information of the IP Phone used 
by the client application.
GetSessionInfo
Retrieves the information related to the current 
silent monitor session.
GetSMSessionList
Retrieves a list of all active Silent Monitor 
sessions.
IsMonitoredTarget
Determines if the device/agent is a target being 
monitored.
SetIPPhoneInfo
Saves the information of the IP Phone used by 
the client application.
StartSilentMonitorRequest
Sends a silent monitor session start request to a 
targeted client.