Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide
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Cisco ICM Software CTI OS Developer’s Guide Release 6.0(0)
Chapter 6 Event Interfaces and Events
ICallEvents Interface
If the MinimizeEventArgs registry entry is set to 0, the SnapshotCallConf event
contains the following additional fields.
contains the following additional fields.
CallWrapupData
STRING
Call-related wrapup data.
CallVariable1
(Optional)
(Optional)
STRING
Call-related variable data.
…
…
CallVariable10
(Optional)
(Optional)
STRING
Call-related variable data.
CustomerPhone
Number
Number
STRING
The customer phone number
associated with the call.
associated with the call.
CustomerAccount
Number
Number
STRING
The customer account number
associated with the call.
associated with the call.
ECC
ARGUMENTS Arguments array that contains all of
the Expanded Call Context variables
in use; for example:
in use; for example:
user.ArrayVariable[0]
user.ArrayVariable[1]
...
user.ArrayVariable[n]
user.ScalarVariable
user.ArrayVariable[1]
...
user.ArrayVariable[n]
user.ScalarVariable
CTIClients (Optional)
ARGUMENTS Arguments array that contains the
information about the number of
clients that are using the call object;
for example:
clients that are using the call object;
for example:
CTIClient[1]
CTIClientSignature
CTIClientTimestamp
CTIClientTimestamp
Keyword
Type
Description