Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide
Chapter 6 Event Interfaces and Events
ICallEvents Interface
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Cisco ICM Software CTI OS Developer’s Guide Release 6.0(0)
Keyword
Type
Description
PeripheralID
INT
The ICM PeripheralID of the ACD
where the call activity occurred.
where the call activity occurred.
CallType
SHORT
The general classification of the call
type.
type.
UniqueObjectID
STRING
An object ID that uniquely identifies
the call object.
the call object.
RouterCallKeyDay
INT
Together with the
RouterCallKeyCallID field forms the
unique 64-bit key for locating this
call’s records in the ICM database.
Only provided for Post-routed and
Translation-routed calls.
RouterCallKeyCallID field forms the
unique 64-bit key for locating this
call’s records in the ICM database.
Only provided for Post-routed and
Translation-routed calls.
RouterCallKeyCallID
INT
The call key created by the ICM. The
ICM resets this counter at midnight.
ICM resets this counter at midnight.
NumNamedVariables
SHORT
Number of Named variables.
NumNamedArrays
SHORT
Number of Named Arrays.
NumCallDevices
SHORT
Number of devices associated with
the call.
the call.
CalledDeviceID
STRING
The device identifier of the called
device.
device.
ConnectionCallID
INT
The Call ID value assigned to this
call by the peripheral or the ICM.
call by the peripheral or the ICM.
CallStatus
SHORT
The current status of the call.
The following fields appear if they have information in them.
ANI
STRING
The calling line ID of the caller.
UserToUserInfo
STRING
The ISDN user-to-user information
element associated with the call.
element associated with the call.
DNIS
STRING
The DNIS provided with the call.
DialedNumber STRING
The
number
dialed.
CallerEnteredDigits
STRING
The digits entered by the caller in
response to IVR prompting.
response to IVR prompting.