Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide
Chapter 9 Agent Object
Methods
9-12
Cisco ICM Software CTI OS Developer’s Guide Release 6.0(0)
Methods
lists the supported Agent object methods.
BargeInCalls Today
Total number of supervisor call barge-ins
completed.
completed.
InterceptCalls Today
Total number of supervisor call intercepts
completed.
completed.
MonitorCalls Today
Total number of supervisor call monitors
completed.
completed.
WhisperCalls Today
Total number of supervisor whisper calls
completed.
completed.
EmergencyCalls Today
Total number of emergency calls .
AvailTime Session
Total time, in seconds, the agent was in the
Available state for any skill group.
Available state for any skill group.
LoggedOnTime Session
Total time, in seconds, the agent has been
logged on.
logged on.
NotReadyTime Session
Total time, in seconds, the agent was in the
Not Ready state for all skill groups.
Not Ready state for all skill groups.
ICMAvailable TimeSession
Total time, in seconds, the agent was in the
ICM Available state.
ICM Available state.
RoutableTime Session
Total time, in seconds, the agent was in the
Routable state for all skill groups.
Routable state for all skill groups.
AgentOutCalls Session
Total number of completed outbound
ACD calls made by agent.
ACD calls made by agent.
Table 9-2
Agent Statistics (continued)
Statistic
Definition
Table 9-3
Agent Object Methods
Method
Description
DisableAgentStatistics
Disables agent statistic messages.
DisableSkillGroupStatistics
Disables skill group statistic messages.