Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
Chapter 5 CTI OS ActiveX Softphone Controls
CTI OS ActiveX Control Descriptions
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Cisco ICM Software CTI OS Developer’s Guide Release 6.0(0)
You may enter values for CallVariable1 through CallVariable10 and ECC Call
Variables via the Dial Dialog. Clicking the More button on the dialog extends it
to display a grid listing all possible Call Variables. A value may be entered for
each of these variables by double clicking on the appropriate line in the Value
column (see
Variables via the Dial Dialog. Clicking the More button on the dialog extends it
to display a grid listing all possible Call Variables. A value may be entered for
each of these variables by double clicking on the appropriate line in the Value
column (see
).
Figure 5-11 Expanded Dialog
If the agent is on a call while pressing the Make Call button, the dialpad will be
displayed without the MakeCall feature. The agent can then use the dialpad to
play DTMF tones.
displayed without the MakeCall feature. The agent can then use the dialpad to
play DTMF tones.
ReconnectCtl
The ReconnectCtl is a Button control allowing the agent to send a Reconnect Call
request. Reconnect is a useful feature during a consult call. If an agent has Call A
held and Call B active, reconnect will hang up Call B and make Call A active. In
a consult call scenario, reconnect will hang up the consult call and return to the
original call.
request. Reconnect is a useful feature during a consult call. If an agent has Call A
held and Call B active, reconnect will hang up Call B and make Call A active. In
a consult call scenario, reconnect will hang up the consult call and return to the
original call.