Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
Chapter 6 Event Interfaces and Events
IAgentEvents Interface
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Cisco ICM Software CTI OS Developer’s Guide Release 6.0(0)
Remarks
Supported for use with IPCC only.
OnStartMonitoringAgent
The OnStartMonitoringAgent event is generated when a new agent is selected to
be monitored in response to a StartMonitoringAgent() request.
be monitored in response to a StartMonitoringAgent() request.
Syntax
C++:
void OnStartMonitoringAgent (Arguments& args)
COM:
void OnStartMonitoringAgent (IArguments * args)
VB:
session_OnStartMonitoringAgent (ByVal args As
CtiosCLIENTLib.IArguments)
ConnectionDevice
IDType
IDType
SHORT
Indicates the type of the connection
identifier supplied in the
ConnectionDeviceID floating field.
identifier supplied in the
ConnectionDeviceID floating field.
SessionID
INT
The CTI client SessionID of the CTI
client making the notification.
client making the notification.
Connection
DeviceID
DeviceID
INT
The identifier of the connection between
the call and the agent’s device.
the call and the agent’s device.
ClientID (required)
STRING
The ClientID of the client making the
notification.
notification.
ClientAddress
(Required)
(Required)
STRING
The IP address of the client making the
notification.
notification.
AgentExtension
(Required)
(Required)
STRING
The Agent’s teleset extension.
AgentID (required)
STRING
The Agent’s ACD login ID.
AgentInstrument
(required)
(required)
STRING
The Agent’s ACD instrument number.
Keyword
Type
Description