Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
Chapter 6 Event Interfaces and Events
IAgentEvents Interface
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Cisco ICM Software CTI OS Developer’s Guide Release 6.0(0)
Parameters
args
Arguments array containing the following fields.
Remarks
This is a Supervisor specific event. It is supported for use with IPCC only.
OnQueryAgentStateConf
The OnQueryAgentStateConf event is generated and returned by the server at
login as a response to the QueryAgentState() request. A user cannot issue this
request.
login as a response to the QueryAgentState() request. A user cannot issue this
request.
Syntax
C++:
void OnQueryAgentStateConf(Arguments& args)
COM:
void OnQueryAgentStateConf (IArguments * args)
VB:
session_OnQueryAgentStateConf (ByVal args As
CtiosCLIENTLib.IArguments)
Keyword
Type
Description
UniqueObjectID STRING
Unique object ID for the supervisor object.
AgentReference
STRING
String containing the Agent ID for the agent
to be monitored.
to be monitored.
SupervisorID
STRING
String containing the supervisor’s AgentID
SupervisorKey
STRING
Supervisor’s unique object ID.
BargedInCallID
STRING
If the supervisor has barged in on the agent’s
call, the unique object ID of that call.
call, the unique object ID of that call.
Supervisor
AgentState
AgentState
STRING
The supervisor’s agent state.