Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
6-97
Cisco ICM Software CTI OS Developer’s Guide Release 6.0(0)
Chapter 6 Event Interfaces and Events
IAgentEvents Interface
Parameters
args
Arguments array containing the following fields.
Keyword
Type
Description
AgentID
STRING
Agent’s ACD login.
AgentExtension
STRING
Agent’s ACD teleset extension.
AgentInstrument
STRING
Agent’s ACD instrument number.
AgentState
SHORT
One of the values in
representing the current state of the
associated agent.
associated agent.
NumSkillGroups
INT
The number of skill groups that the agent
is currently associated with, up to a
maximum of 20.
is currently associated with, up to a
maximum of 20.
SkillGroup[j]
ARGUMENTS Argument array that contains Skill Group
information for the j-th element less than
NumSkillGroups. The message will
contain up to NumSkillGroups elements
of this type.
NumSkillGroups. The message will
contain up to NumSkillGroups elements
of this type.
MRDID
INT
Media Routing Domain ID as configured
in ICM and the ARM client.
in ICM and the ARM client.
NumTasks
INT
The number of tasks currently assigned
to the agent – this is the number that ICM
software compares to the MaxTaskLimit
to decide if the agent is available to be
assigned additional tasks. This includes
active tasks as well as those that are
offered, paused, and in wrapup.
to the agent – this is the number that ICM
software compares to the MaxTaskLimit
to decide if the agent is available to be
assigned additional tasks. This includes
active tasks as well as those that are
offered, paused, and in wrapup.
AgentMode
SHORT
The mode that the agent will be in when
the login completes. ROUTABLE = 0,
NOT ROUTABLE = 1
the login completes. ROUTABLE = 0,
NOT ROUTABLE = 1
MaxTaskLimit
INT
The maximum number of tasks that the
agent can be simultaneously working on.
agent can be simultaneously working on.