Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
Chapter 6 Event Interfaces and Events
ISilentMonitorEvents
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Cisco ICM Software CTI OS Developer’s Guide Release 6.0(0)
the DoDefaultMessageHandling parameter to False and invoke
AcceptSilentMonitoring when it is ready to start the session of call
ReportSMSessionStatus to the monitoring client.
AcceptSilentMonitoring when it is ready to start the session of call
ReportSMSessionStatus to the monitoring client.
CTI OS server generates this event when ever a remote application calls the
StartSilentMonitorRequest method.
StartSilentMonitorRequest method.
Syntax
C++:
void OnSilentMonitorStartRequestedEvent(Arguments & args);
COM:
HRESULT OnSilentMonitorStartRequestedEvent([in] Arguments*
args);
VB:
Session_ OnSilentMonitorStartRequestedEvent(ByVal args as
CTIOSCLIENTLIB.IArguments)
Parameters
args
Arguments array containing the following fields.
Keyword
Type
Description
MonitoredUniqueObject
ID
ID
STRING
Unique Object ID of the object being
monitored.
monitored.
AgentID
STRING
Agent ID of the agent to be monitored.
This message will contain either
AgentID or DeviceID, but not both.
This message will contain either
AgentID or DeviceID, but not both.
DeviceID
STRING
Device ID of the agent to be
monitored. This message will contain
either AgentID or DeviceID, but not
both.
monitored. This message will contain
either AgentID or DeviceID, but not
both.
PeripheralID
INT
The ICM PeripheralID of the ACD
where the silent monitor start has been
requested.
where the silent monitor start has been
requested.
MonitoringIPAddress
STRING
TCP/IP address of the monitoring
application
application
MonitoringIPPort
INT
TCP/IP port of the monitoring
application
application