Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

Chapter 9 Agent Object

Methods

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Cisco ICM Software CTI OS Developer’s Guide Release 6.0(0)

IsAgent

The IsAgent method determines whether the AgentMode connection is for an
agent rather than a supervisor.

Syntax

C++:

bool IsAgent()

COM:

HRESULT IsAgent (VARIANT_BOOL *bIsAgent)

VB:

IsAgent () As Boolean

Java:

boolean IsAgent()

Parameters

bIsAgent

Output parameter (return parameter in VB) that returns true if the current
AgentMode connection is for an agent and false if it is for a supervisor.

Return Values

If the current session is in agent mode it returns true, otherwise it returns false.

IsSupervisor

The IsSupervisor method checks if the current mode of the session is supervisor
mode.

Syntax

C++:

bool IsSupervisor()

COM:

HRESULT IsSupervisor (VARIANT_BOOL * bIsSupervisor)

VB:

IsSupervisor () As Boolean

Java:

boolean IsSupervisorMode()