Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
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Cisco ICM Software CTI OS Developer’s Guide Release 6.0(0)
Chapter 9 Agent Object
Methods
Parameters
bIsSupervisor
Output parameter (return parameter in VB) that returns true if the current
AgentMode connection is for a supervisor and false if it is for an agent.
AgentMode connection is for a supervisor and false if it is for an agent.
Return Values
If the current session is in supervisor mode it returns true, otherwise it returns
false.
false.
Login
The Login method performs a login to the ACD (if supported). Generally, the
minimum parameters required to log into an ACD are AgentID and
AgentInstrument. Often, based on customer configuration, the minimum
requirements include an ACD password (AgentPassword). Some switches require
PositionID in place of (or in addition to) AgentInstrument. Optional arguments
include Extension or AgentWorkMode.
minimum parameters required to log into an ACD are AgentID and
AgentInstrument. Often, based on customer configuration, the minimum
requirements include an ACD password (AgentPassword). Some switches require
PositionID in place of (or in addition to) AgentInstrument. Optional arguments
include Extension or AgentWorkMode.
Syntax
C++:
virtual int Login(Arguments & args);
COM:
HRESULT Login ( /*[in]*/ IArguments * pVariantArgs, /*[out]*/
int * errorcode );
VB:
Login (args As CTIOSCLIENTLib.IArguments) As Long
Java:
int Login(Arguments args)
Input Parameters
args
Arguments array that contains the login parameters listed in
.