Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
Chapter 9 Agent Object
Methods
9-28
Cisco ICM Software CTI OS Developer’s Guide Release 6.0(0)
Input Parameters
args
Input parameter in the form of an Arguments array that contains the Logout
parameters listed in
errorcode
An output parameter (return parameter in VB) that contains an error code
from
from
in
Table 9-5
Logout Parameters
Keyword
Type
Description
EventReasonCode
INT
Reason for logging out. Required for
IPCC, optional for all other switches.
IPCC, optional for all other switches.
AgentPassword
(optional)
(optional)
STRING,
maximum
length 12
maximum
length 12
The agent’s password.
NumSkillGroups
(optional)
(optional)
INT
The number of Skill Groups that the agent
is currently associated with, up to a
maximum of 20.
is currently associated with, up to a
maximum of 20.
SkillGroupNumber
(optional)
(optional)
INT
The number of an agent skill group
associated with the agent.
associated with the agent.
SkillGroupPriority
(optional)
(optional)
INT
The priority of an agent skill group
associated with the agent.
associated with the agent.
AgentID (optional)
STRING,
maximum
length 12
maximum
length 12
The agent’s login ID.
AgentInstrument
STRING,
maximum
length 12
maximum
length 12
The agent’s instrument number.
PeripheralID
(optional)
(optional)
INT
The ICM Peripheral ID of the ACD the
agent is attached to.
agent is attached to.