Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
Chapter 10 Call Object
Methods
10-8
Cisco ICM Software CTI OS Developer’s Guide Release 6.0(0)
Methods
lists the available call object methods.
SkillGroupNumber
INT
The number of the agent
SkillGroup the call is attributed to,
as known to the peripheral. May
contain the special value NULL_
SKILL_GROUP when not
applicable or not available.
SkillGroup the call is attributed to,
as known to the peripheral. May
contain the special value NULL_
SKILL_GROUP when not
applicable or not available.
UniqueObjectID
STRING
An object ID that uniquely
identifies the call object.
identifies the call object.
UserToUserInfo
STRING
The ISDN user-to-user information
element.
element.
Table 10-1
Call Object Properties (continued)
Keyword
Type
Description
Table 10-2
Call Object Methods
Method
Description
Alternate
Places the current call on hold and retrieves a
previously held call.
previously held call.
Answer
Answers a call that is in the alerting or ringing state.
Clear
Clears a call, dropping all parties to the call.
ClearConnection
Hangs up a call, leaving other parties in a conference
call. If there are only two parties on the call it clears the
call.
call. If there are only two parties on the call it clears the
call.
Conference
Either establishes a three party conference call or adds
a new party to an existing conference call.
a new party to an existing conference call.
DumpProperties
See
GetAllProperties
See
GetCallContext
Gets data associated with the call other than call and
expanded call context (ECC) variables.
expanded call context (ECC) variables.