Cisco Cisco Computer Telephony Integration Option 9.0 Release Notes

On Linux systems, Java CIL requires RedHat Linux Enterprise Version 3.0.

The CTIOSJavaCIL directory contains three subdirectories.

Javadoc. This directory contains the Java CIL Javadoc files (see the next 
section).

Samples. This directory contains AllAgents and JavaPhone sample Java CIL 
programs.

Tools. This directory contains CILTest and TestPhone Java CIL test tools.

Java 2SE SDK and Java 2RE SDK Version 1.4.2

 must also be installed on the client 

machine prior to using Java CIL.

Currently, the only way for applications to connect to CTI OS in a server-to-server 
integration with the Java CIL is by using AgentMode connections. A separate 
session is opened for each agent. This scenario can be resource intensive when 
controlling a large number of agents from an application running in a single JVM. 
The Java CIL has undergone some basic testing under these conditions to provide 
information about performance.

Note that 500 agents is the maximum number of agents that Cisco will support 
connecting to CTI OS from a single Java CIL client system. While this is the 
maximum, the actual achievable number may be lower than that. Scalability is 
dependent on factors such as:

Number of agents

Number of calls per second

Ratio of transfer/conference calls to standard calls

Number of skill groups per agent

Refresh rate of agent and skill group statistics

Amount of statistics configured

Number and type of CPU(s) in the client system

RAM installed in the system