Cisco Cisco Computer Telephony Integration Option 9.0 Release Notes

The Java CIL Javadoc files contain information on Java CIL interfaces. In addition 
to the interfaces common to other programming languages that are documented in 
the Cisco ICM Software CTI OS Developer’s Guide, the Javadoc contains 
information on the following important Java CIL only interfaces:

Utility_Methods class methods. This class contains methods that can obtain 
a simple class name or stack trace string.

LogManager class methods. These methods enable ILogListeners to register to 
receive log events and enable posting of trace events.

LogWrapper class methods. This class contains methods that write trace files.

CtiOs_EnumStrings methods. This class contains static methods that convert 
various IDs from CIL interfaces into Strings

AddEventListener and RemoveEventListener methods. These Java CIL only 
session object methods subscribe and unsubscribe an IGenericEvents object 
as a listener on a particular subscriber list.

CtiOs_IKeywordIDs. This interface provides an enumeration for known CTI 
OS Java CIL keywords.

CtiOs_Enums. This interface contains enumerations of various codes used 
throughout the Java CIL.

CTI OS Release 6.0 includes the Agent Availability feature. This feature enables 
the CTI OS Desktop for IPCC Enterprise to track the availability of an agent on 
the supervisor’s team across multiple ICM media domains (email, web 
collaboration, and voice). The Team State Information grid in the CTI OS 

200

8.2%

2.3%

69,898,240

66,101,248

Straight call, 2 calls/sec

300

13%

5.1%

101,449,728

91,119,616

Straight call, 3 calls/sec

400

15%

6.0%

119,447,552

118,452,224

Straight call, 3 calls/sec

500

38%

8.3%

132,345,856

130,846,720

Straight call, 4 calls/sec