Cisco Cisco Computer Telephony Integration Option 9.0 Release Notes
CTI OS
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After a failover you need to re-enable the SkillGroup statistics because the
CIL will not automatically do this for the MonitorMode session. If you
receive an OnConnectionFailed the CIL will go into failover. If this happens,
wait for an OnConnection event before calling the
EnableSkillGroupStatistics method.
CIL will not automatically do this for the MonitorMode session. If you
receive an OnConnectionFailed the CIL will go into failover. If this happens,
wait for an OnConnection event before calling the
EnableSkillGroupStatistics method.
Development Environments Not Supported
CTI OS Release 6.0 does not support the Visual Studio 7 or .NET development
environments.
environments.
CTI OS Agents and CAD Agents Cannot Share a PG
If both a CTI OS desktop and a Cisco Agent Desktop (CAD) are used, the CTI OS
agents and the CAD agents must be placed on separate PGs.
agents and the CAD agents must be placed on separate PGs.
CTI OS Release 6.0 Compatibility
This section discusses CTI OS Release 6.0 compatibility and interoperability with
related Cisco and third party hardware and software.
related Cisco and third party hardware and software.
Interoperability with Previous CTI OS Versions
CTI OS Server Release 6.0 is compatible with CTI OS Client Releases 4.7, 5.0,
5.1, and 6.0. In other words, you may continue to run agent and supervisor
desktops with CTI OS Releases 4.7, 5.0, 5.1, and 6.0 after upgrading CTI OS
Server to Release 6.0.
5.1, and 6.0. In other words, you may continue to run agent and supervisor
desktops with CTI OS Releases 4.7, 5.0, 5.1, and 6.0 after upgrading CTI OS
Server to Release 6.0.
Supported CTI OS Server Platforms
CTI OS Server Release 6.0 is supported only on Windows 2000. It is not
supported on Windows NT or Windows XP.
supported on Windows NT or Windows XP.