Cisco Cisco Computer Telephony Integration Option 9.0 Release Notes

The CTI OS Agent Desktop is supported on Windows 98, Windows NT 4.0, 
Windows 2000, and Windows XP.

The CTI OS Supervisor Desktop for IPCC Enterprise is supported on Windows 
2000, Windows XP, and Windows 98. The CTI OS Supervisor Desktop for IPCC 
Enterprise is also supported on Windows NT 4.0 if the desktop is not using the Silent 
Monitor feature.

Java CIL is supported on Windows 2000, Windows XP, and RedHat Linux 
Enterprise Version 3.0.

CTI OS Server Release 6.0 is supported only with ICM Release 6.0 Peripheral 
Gateways (PGs). If you are running an earlier ICM Release, you must upgrade 
your ICM PGs to Release 6.0 prior to installing CTI OS Release 6.0.

For minimum and recommended hardware requirements for CTI OS Release 6.0 
components, see the Bill of Materials for Cisco Enterprise Contact Routing 
document at 

http://www.cisco.com/univercd/cc/td/doc/product/icm/index.htm

This section discusses the capacity of the CTI OS Server in CTI OS Release 6.0. 
It covers the following topics.

Maximum number of agents

Additional limits

Configuration considerations

Peer servers

Monitor Mode application considerations

CTI OS Server trace masks under load