Cisco Cisco Computer Telephony Integration Option 9.0 Release Notes

Cisco CTI Driver for Siebel 7

This section contains CTI Release 6.0 information for the Cisco CTI Driver for Siebel 7.

Supported Siebel Versions

Release 6.0 of the CTI Driver for Siebel 7 supports the following versions of
Siebel: 7.0.4.x, 7.0.5.x, 7.5.2.x, 7.5.3.x, and 7.7.x.

Note

The Siebel7_5 directory on the Release 6.0 FCS Siebel Driver CD contains a
driver that works with both Siebel 7.5.x and Siebel 7.7.x.

Version Restrictions within a Peripheral Gateway

If Siebel upgrades are in progress on a given Peripheral Gateway (PG) or PG pair,
it is permissible for some agents to still be running Siebel version 7.0.x while
other agents are running Siebel version 7.5.x. However, these versions of Siebel
cannot share a Siebel database between them, and any given agent cannot be
configured for both versions. This cross version support is allowed only for the
period of migration from one version of Siebel to the other. It is strongly
recommended that all agents be upgraded to the newer version of Siebel as
quickly as possible.

Similar comments/restrictions apply if upgrading from 7.5.x to 7.7.x.

CTI OS/Siebel Driver Compatibility

CTI OS Release 6.0 supports Release 6.0 of the CTI Driver for Siebel 7.
Customers are expected to upgrade to the Siebel Driver for Release 6.0 as soon as
possible after the upgrade to CTI OS Release 6.0 is complete.