Cisco Cisco Computer Telephony Integration Option 9.0 Technical References

CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise

Release 10.0(1)

Peripheral Monitor Service

When the requested device or call monitor has been created, the CTI Server responds to the CTI client
with the MONITOR_START_CONF message.

MONITOR_STOP_REQ

Use this message to terminate a call or device monitor.

Figure 5-3

depicts the Monitor Stop message

flow. The MONITOR_STOP_REQ and MONITOR_STOP_CONF messages are defined in

Table 5-32

and

Table 5-33

AgentStateMask

A bitwise combination of Agent State Masks
listed in

Table 6-5

that the CTI client wishes to

receive from this monitor.

UINT

Connection DeviceIDType Indicates the type of the device identifier supplied

in the ConnectionDeviceID floating field
(

Table 6-13

) when creating a monitor for a call.

Set this field to CONNECTION_ID_NONE when
creating a monitor for a device.

USHORT

MonitoredDeviceType

Indicates the type of the device identifier supplied
in the MonitoredDeviceID floating field
(

Table 6-11

) when creating a monitor for a device.

Set this field to DEVID_NONE when creating a
monitor for a call.

USHORT

Floating Part

Field Name

Value

Data Type

Max.
Size

ConnectionDeviceID
(required for call monitor)

The device identifier of the device associated with
the connection.

STRING

MonitoredDevice ID
(required for device
monitor)

The device identifier of the device to be
monitored.

STRING

Maximum message size (including header):

164

Table 5-30

MONITOR_START_REQ Message Format (continued)

Table 5-31

MONITOR_START_CONF Message Format

Field Name

Value

Data Type

Byte Size

MessageHeader

Standard message header. MessageType = 94.

MHDR

InvokeID

Set to the same value as the InvokeID from the
corresponding request message.

UINT

MonitorID

The Monitor ID of the new device or call monitor. UINT

Maximum message size (including header):