Cisco Cisco Computer Telephony Integration Option 9.0 Technical References
44
CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Peripheral Monitor Service
lists the Peripheral Monitor service messages.
MONITOR_START_REQ
Use this message to create a new monitor for the given call or device.
depicts the Monitor Start message flow. The MONITOR_START_REQ and
MONITOR_START_CONF messages are defined in
and
Figure 5-2
Monitor Start Message Flow
Table 5-29
Peripheral Monitor Service Messages
Message
When Sent to CTI Client
MONITOR_START_REQ
When a new monitor is created for a call or device.
MONITOR_STOP_REQ
When a call or device monitor is terminated.
CHANGE_MONITOR_MASK_ REQ
When a call and agent state event mask is changed.
Table 5-30
MONITOR_START_REQ Message Format
Fixed Part
Field Name
Value
Data Type
Byte
Size
Size
MessageHeader
Standard message header. MessageType = 93.
MHDR
8
InvokeID
An ID for this request message that will be
returned in the corresponding confirm message.
returned in the corresponding confirm message.
UINT
4
PeripheralID
The PeripheralID of the ACD where the call or
device to be monitored is located.
device to be monitored is located.
UINT
4
Connection CallID
The Call ID value of the call to be monitored. Set
this field to zero when creating a monitor for a
device.
this field to zero when creating a monitor for a
device.
UINT
4
CallMsgMask
A bitwise combination of the Unsolicited Call
Event Message Masks listed in that the CTI client
wishes to receive from this monitor.
Event Message Masks listed in that the CTI client
wishes to receive from this monitor.
UINT
4
CTI Client
CTI Server
MONITOR_START_CONF
MONITOR_START_REQ