Cisco Cisco Computer Telephony Integration Option 9.0 Technical References
48
CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Client Monitor Service
Client Monitor Service
The CTI client that has been granted Client Monitor service receives notifications when any other CTI
client session is opened or closed. The client may then monitor the activity of any other CTI client
session.
client session is opened or closed. The client may then monitor the activity of any other CTI client
session.
CTI client sessions.
Table 5-36
Client Monitor Service Messages
Message
When Sent to CTI Client
CLIENT_SESSION_OPENED_ EVENT
When a new client session opens.
CLIENT_SESSION_CLOSED_ EVENT
When a client session closes.
SESSION_MONITOR_START_ REQ
When monitoring of a client session starts.
SESSION_MONITOR_STOP_ REQ
When monitoring of a client session ends.