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Cisco Cisco Computer Telephony Integration Option 9.0 Technical References

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CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
ForwardType Values
ForwardType Values
 shows the ForwardType values. 
TypeOfDevice Values
 shows the TypeOfDevice values. 
Table 6-18
FowardType Values
ForwardType
Description
Value
FWT_IMMEDIATE
Forward all calls.
0
FWT_BUSY
Forward only when busy.
1
FWT_NO_ANS
Forward after no answer.
2
FWT_BUSY_INT
Forward on busy for internal calls.
3
FWT_BUSY_EXT
Forward on busy for external calls.
4
FWT_NO_ANS_INT
Forward after no answer for internal calls.
5
FWT_NO_ANS_EXT
Forward after no answer for external calls.
6
Table 6-19
TypeOfDevice Values
TypeOfDevice
Description
Value
DEVT_STATION
A traditional telephone device, consisting of one or 
more buttons and one or more lines.
0
DEVT_LINE
A communications interface to one or more stations.
1
DEVT_BUTTON
An instance of a call manipulation point at an 
individual station.
2
DEVT_ACD
A mechanism that distributes calls.
3
DEVT_TRUNK
A device used to access other switching domains.
4
DEVT_OPERATOR
A device that interacts with a call party to assist in call 
setup or provide other telecommunications service.
5
DEVT_STATION_ GROUP
Two or more stations used interchangeably or 
addressed identically.
16
DEVT_LINE_GROUP
A set of communications interfaces to one or more 
stations.
17
DEVT_BUTTON_ GROUP
Two or more instances of a call manipulation point at 
an individual station.
18
DEVT_ACD_GROUP
A call distributor device as well as the devices to 
which it distributes calls.
19
DEVT_TRUNK_ GROUP
A set of trunks providing connectivity to the same 
place. Individual trunks within the group may be used 
interchangeably.
20
DEVT_OPERATOR_  GROUP
Two or more operator devices used interchangeably or 
addressed identically.
21