Cisco Cisco Computer Telephony Integration Option 9.0 Technical References
14
CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Client Events Service
MonitorID
The Monitor ID of the device or call monitor that caused
this message to be sent to the client, or zero if there is no
monitor associated with the event (All Events Service).
this message to be sent to the client, or zero if there is no
monitor associated with the event (All Events Service).
UINT
4
PeripheralID
The PeripheralID of the ACD where the call activity
occurred.
occurred.
UINT
4
PeripheralType
The type of the peripheral (
USHORT
2
ConnectionDevice
IDType
IDType
The type of device ID in the Connection DeviceID floating
field (
field (
USHORT
2
ConnectionCallID
The Call ID value assigned to this call by the peripheral or
Unified CCE.
Unified CCE.
UINT
4
LineHandle
Identifies the teleset line being used.
USHORT
2
LineType
The type of the teleset line (
).
USHORT
2
ServiceNumber
The service that the call is attributed to, as known to the
peripheral. May contain the special value
NULL_SERVICE (
peripheral. May contain the special value
NULL_SERVICE (
) when not applicable or not
available.
UINT
4
ServiceID
The ServiceID of the service that the call is attributed to.
May contain the special value NULL_ SERVICE
(
May contain the special value NULL_ SERVICE
(
) when not applicable or not available.
UINT
4
SkillGroupNumber
The number of the agent Skill Group the call is attributed
to, as known to the peripheral. May contain the special
value NULL_SKILL_ GROUP (
to, as known to the peripheral. May contain the special
value NULL_SKILL_ GROUP (
applicable or not available. Some ACDs ignore this field
and/or use the ACD default; see the list immediately
following
and/or use the ACD default; see the list immediately
following
UINT
4
SkillGroupID
The SkillGroupID of the agent SkillGroup the call is
attributed to. May contain the special value
NULL_SKILL_GROUP (
attributed to. May contain the special value
NULL_SKILL_GROUP (
) when not applicable
or not available.
UINT
4
SkillGroupPriority
The priority of the skill group, or 0 when skill group
priority is not applicable or not available.
priority is not applicable or not available.
USHORT
2
AnsweringDevice
Type
Type
The type of device ID in the AnsweringDeviceID floating
field (
field (
USHORT
2
CallingDeviceType
The type of device ID in the CallingDeviceID floating field
(
(
).
USHORT
2
CalledDeviceType
The type of device ID in the CalledDeviceID floating field
(
(
).
USHORT
2
LastRedirect
DeviceType
DeviceType
The type of device ID in the LastRedirect DeviceID
floating field (
floating field (
).
USHORT
2
LocalConnection
State
State
The state of the local end of the connection (
).
USHORT
2
EventCause
A reason for the occurrence of the event (
).
USHORT
2
Floating Part
Table 5-7
CALL_ESTABLISHED_EVENT Message Format (continued)