Cisco Cisco Computer Telephony Integration Option 9.0 Technical References
26
CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Client Events Service
CALL_SERVICE_INITIATED_EVENT
The CTI Server may send a CALL_SERVICE_INITIATED_EVENT message to the CTI client upon the
initiation of telecommunications service (“dial tone”) at the agent’s teleset. The CALL_SERVICE_
INITIATED_EVENT message is defined in
initiation of telecommunications service (“dial tone”) at the agent’s teleset. The CALL_SERVICE_
INITIATED_EVENT message is defined in
.
ServiceID
The ServiceID of the service that the call is attributed
to. May contain the special value NULL_ SERVICE
(
to. May contain the special value NULL_ SERVICE
(
) when not applicable or not available.
UINT
4
DivertingDeviceType
The type of device ID in the DivertingDeviceID
floating field (
floating field (
USHORT
2
CalledDeviceType
The type of device ID in the CalledDeviceID floating
field (
field (
USHORT
2
LocalConnectionState
The state of the local end of the connection
(
(
).
USHORT
2
EventCause
A reason for the occurrence of the event (
).
USHORT
2
Floating Part
Field Name
Value
Data Type
Max.
Size
Size
ConnectionDeviceID
The device ID of the device associated with the
connection.
connection.
STRING
64
DivertingDeviceID
(optional)
(optional)
The device ID of the device from which the call was
diverted.
diverted.
STRING
64
CalledDeviceID
(optional)
(optional)
The device ID of the device to which the call was
diverted.
diverted.
STRING
64
Maximum message size (including header):
238
Table 5-16
CALL_DIVERTED_EVENT Message Format (continued)
Table 5-17
CALL_SERVICE_INITIATED_EVENT Message Format
Fixed Part
Field Name
Value
Data Type
Byte
Size
Size
MessageHeader
Standard message header. MessageType = 20.
MHDR
8
MonitorID
The Monitor ID of the device or call monitor that
caused this message to be sent to the client, or zero if
there is no monitor associated with the event (All
Events Service).
caused this message to be sent to the client, or zero if
there is no monitor associated with the event (All
Events Service).
UINT
4
PeripheralID
The Unified CCE PeripheralID of the ACD where the
call activity occurred.
call activity occurred.
UINT
4
PeripheralType
The type of the peripheral (
USHORT
2
ConnectionDevice
IDType
IDType
The type of device ID in the ConnectionDeviceID
floating field (
floating field (
).
USHORT
2
ConnectionCallID
The Call ID value assigned to this call by the
peripheral or Unified CCE.
peripheral or Unified CCE.
UINT
4