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Cisco Cisco Computer Telephony Integration Option 9.0 Technical References

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CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Client Events Service
CALL_REACHED_NETWORK_EVENT
The CTI Server may send a CALL_REACHED_NETWORK_EVENT message to the CTI client when 
an outbound call is connected to another network. The CALL_REACHED_NETWORK_EVENT 
message is defined in 
Table 5-19
CALL_REACHED_NETWORK_EVENT Message Format
Fixed Part
Field Name
Value
Data Type
Byte 
Size
MessageHeader
Standard message header. MessageType = 34.
MHDR
8
MonitorID
The Monitor ID of the device or call monitor that caused 
this message to be sent to the client, or zero if there is no 
monitor associated with the event (All Events Service).
UINT
4
PeripheralID
The Unified CCE PeripheralID of the ACD where the 
call activity occurred.
UINT
4
PeripheralType
The type of the peripheral (
USHORT
2
ConnectionDevice 
IDType
The type of device ID in the ConnectionDeviceID 
floating field (
USHORT
2
ConnectionCallID
The Call ID value assigned to this call by the peripheral 
or Unified CCE.
UINT
4
LineHandle
This field identifies the teleset line used, if known. 
Otherwise this field is set to 0xffff.
USHORT
2
LineType
Indicates the type of the teleset line given in the 
LineHandle field.
USHORT
2
TrunkUsedDevice 
Type
The type of device ID in the TrunkUsedDeviceID 
floating field (
USHORT
2
CalledDeviceType
The type of device ID in the CalledDeviceID floating 
field (
USHORT
2
LocalConnectionState
The state of the local end of the connection (
USHORT
2
EventCause
A reason for the occurrence of the event (
).
USHORT
2
Floating Part
Field Name
Value
Data Type
Max. 
Size
ConnectionDeviceID 
The device ID of the device associated with the 
connection.
STRING
64
TrunkUsedDeviceID 
(optional)
The device ID of the selected trunk.
STRING
64
CalledDeviceID 
(optional)
The device ID of the called device.
STRING
64
TrunkNumber 
(optional)
The number representing a trunk.
UINT
4