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Cisco Cisco Computer Telephony Integration OS 8.5 Technical References

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CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Client Control Service
The CTI Server sends the ANSWER_CALL_CONF message, defined in 
, to confirm receipt 
of the request. 
CLEAR_CALL_REQ
Use this message on hanging up a call, to release all devices from the specified call. The 
CLEAR_CALL_REQ message is defined in 
The CTI Server sends the CLEAR_CALL_CONF message, defined in 
, to confirm receipt of 
the request. 
Table 5-97
ANSWER_CALL_CONF Message Format
Field Name
Value
Data Type
Byte Size
MessageHeader
Standard message header. Message Type = 43.
MHDR
8
InvokeID
Set to the value of the InvokeID from the 
corresponding request message.
UINT
4
Maximum message size (including header):
12
Table 5-98
CLEAR_CALL_REQ Message Format
Fixed Part
Field Name
Value
Data Type
Byte 
Size
MessageHeader
Standard message header. MessageType = 44.
MHDR
8
InvokeID
An ID for this request message, returned in the 
corresponding confirm message.
UINT
4
PeripheralID
The PeripheralID of the ACD where the call is located. UINT
4
ConnectionCallID
The Call ID value assigned to the call by the peripheral 
or Unified CCE.
UINT
4
ConnectionDevice 
IDType
The type of device ID in the ConnectionDeviceID 
floating field (
).
USHORT
2
Floating Part
Field Name
Value
Data Type
Max. 
Size
ConnectionDevice 
ID 
The device ID of the device associated with the 
connection.
STRING
64
AgentInstrument 
(optional)
The agent’s ACD instrument number. 
STRING
64
Maximum message size (including header):
154
Table 5-99
CLEAR_CALL_CONF Message Format
Field Name
Value
Data Type
Byte Size
MessageHeader
Standard message header. Message Type = 
45.
MHDR
8