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Cisco Cisco Computer Telephony Integration OS 8.5 Technical References

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CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Client Control Service
The CTI Server sends the SNAPSHOT_DEVICE_CONF message, defined in 
, to provide the 
requested data. 
MessageHeader
Standard message header. MessageType = 84.
MHDR
8
InvokeID
An ID for this request message, returned in the 
corresponding confirm message.
UINT
4
PeripheralID
The Unified CCE PeripheralID of the ACD 
where the device is located.
UINT
4
SnapshotDeviceType
For non-agent devices this indicates the type of 
the device specified in the DeviceIDType Values 
table (Table 6-11) supplied in the following 
AgentInstrument floating field.
USHORT
2
Floating Part
Field Name
Value
Data Type
Max. 
Size
AgentInstrument 
The device instrument number
STRING
64
Maximum message size (including header):
82
Table 5-127
SNAPSHOT_DEVICE_REQ Message Format (continued)
Table 5-128
SNAPSHOT_DEVICE_CONF Message Format
Fixed Part
Field Name
Value
Data Type
Byte Size
MessageHeader
Standard message header. MessageType = 
85.
MHDR
8
InvokeID
The value of the InvokeID from the 
corresponding request message.
UINT
4
NumCalls
The number of active calls associated with 
this device, up to a maximum of 16 
(
). This value also indicates the 
number of CallConnection CallID, 
CallConnectionDevice IDType, 
CallConnection DeviceID, and CallState 
floating fields in the floating part of the 
message.
USHORT
2
Floating Part
Field Name
Value
Data Type
Max. 
Size
CallConnectionCallID 
(optional)
The CallID value assigned to one of the 
calls. There may be more than one Call 
ConnectionCallID field in the message 
(see NumCalls).
UINT
4