Cisco Cisco Computer Telephony Integration OS 8.5 Technical References
10
CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Protocol Version 5
–
AccountCode
•
Replaced the AgentInstrument field in the MAKE_PREDICTIVE_CALL_REQ message with the
OriginatingDevice field.
OriginatingDevice field.
•
Added the following new fields to the MAKE_PREDICTIVE_CALL_REQ message:
–
AnswerDetectMode
–
AnswerDetectTime
–
AnswerDetectControl1
–
AnswerDetectControl2
–
DestinationCountry
–
OriginatingLineID
•
PeripheralOnline field added to the OPEN_CONF message.
•
ClientPort field added to the CLIENT_SESSION_OPENED_EVENT and
CLIENT_SESSION_CLOSED_EVENT messages.
CLIENT_SESSION_CLOSED_EVENT messages.
•
Optional AgentInstrument field added to the CLEAR_CONNECTION_REQ message.
•
AnsweringMachine field added to the CONFERENCE_CALL_REQ and TRANSFER_CALL_REQ
messages.
messages.
•
Optional AgentInstrument field added to the CONSULTATION_CALL_REQ message.
•
Added the symbolic constant NULL_CALL_ID to the Special Values table (
).
•
New peripheral types PT_SIEMENS_9005 and PT_ALCATEL added to the PeripheralType Values
table (
table (
).