Cisco Cisco Computer Telephony Integration OS 8.5 Technical References

 lists the agent state masks. 

AGENT_LEGACY_PRE_CALL_MASK Set 

when client wishes to receive 

AGENT_LEGACY_PRE_CALL_ 
EVENT messages.

0x01000000

CALL_ATTRIBUTE_CHANGE_MASK 

CALL_ATTRIBUTE_CHANGE_EV
ENT messages.

0x02000000

CALL_TERMINATION_MASK

Reserved

0x04000000

CALL_AGENT_GREETING_MASK

Set when client wishes to receive 
CALL_AGENT_GREETING_EVE
NT messages.

0x08000000

AGENT_LOGIN_MASK

Set when client wishes to receive “login” 
AGENT_STATE_ EVENT messages.

0x00000001

AGENT_LOGOUT_ MASK

Set when client wishes to receive “logout” 
AGENT_STATE_ EVENT messages.

0x00000002

AGENT_NOT_READY_ MASK

Set when client wishes to receive “not ready” 
AGENT_STATE_ EVENT messages.

0x00000004

AGENT_AVAILABLE_ MASK

Set when client wishes to receive “available” 
AGENT_STATE_ EVENT messages.

0x00000008

AGENT_TALKING_ MASK

Set when client wishes to receive “talking” 
AGENT_STATE_ EVENT messages.

0x00000010

AGENT_WORK_NOT_ 
READY_MASK

Set when client wishes to receive “work not 
ready” AGENT_ STATE_EVENT messages.

0x00000020

AGENT_WORK_ READY_ 
MASK

Set when client wishes to receive “work ready” 
AGENT_STATE_ EVENT messages.

0x00000040

AGENT_BUSY_ OTHER_ 
MASK

Set when client wishes to receive “busy other” 
AGENT_STATE_ EVENT messages. 

0x00000080

AGENT_RESERVED_ MASK

Set when client wishes to receive “reserved” 
AGENT_STATE_ EVENT messages.

0x00000100

AGENT_HOLD_MASK

Set when client wishes to receive “hold” 
AGENT_STATE_ EVENT messages.

0x00000200