Cisco Cisco Computer Telephony Integration OS 8.5 Technical References
33
CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Client Events Service
NumSkillGroups
The number of Skill Group queues that the call has queued
to, up to a maximum of 20. This value also indicates the
number of Skill GroupNumber, Skill GroupID, and
SkillGroupPriority floating fields in the floating part of the
message.
to, up to a maximum of 20. This value also indicates the
number of Skill GroupNumber, Skill GroupID, and
SkillGroupPriority floating fields in the floating part of the
message.
USHORT
2
LocalConnection
State
State
The state of the local end of the connection (
USHORT
2
EventCause
A reason for the occurrence of the event (
).
USHORT
2
Floating Part
Field Name
Value
Data Type
Max.
Size
Size
ConnectionDevice
ID
ID
The device ID of the device associated with the connection. STRING
64
QueueDeviceID
(optional)
(optional)
The device ID of the queuing device.
STRING
64
CallingDeviceID
(optional)
(optional)
The device ID of the calling device.
STRING
64
CalledDeviceID
(optional)
(optional)
The device ID of the called device.
STRING
64
LastRedirectDevice
ID (optional)
ID (optional)
The device ID of the redirecting device.
STRING
64
SkillGroupNumber
The number of an agent SkillGroup queue that the call has
been added to, as known to the peripheral. May contain the
special value NULL_SKILL_GROUP (
been added to, as known to the peripheral. May contain the
special value NULL_SKILL_GROUP (
applicable or not available. There may be more than one
SkillGroup Number field in the message (see
NumSkillGroups). Some ACDs ignore this field and/or use
the ACD default; see the list immediately following
SkillGroup Number field in the message (see
NumSkillGroups). Some ACDs ignore this field and/or use
the ACD default; see the list immediately following
INT
4
SkillGroupID
The Unified CCE SkillGroupID of the agent SkillGroup
queue that the call has been added to. May contain the
special value NULL_SKILL_ GROUP (
queue that the call has been added to. May contain the
special value NULL_SKILL_ GROUP (
) when not
applicable or not available. There may be more than one
SkillGroupID field in the message (see NumSkill Groups).
This field always immediately follows the corresponding
SkillGroupNumber field.
SkillGroupID field in the message (see NumSkill Groups).
This field always immediately follows the corresponding
SkillGroupNumber field.
UINT
4
SkillGroupPriority
The priority of the skill group, or 0 when skill group priority
is not applicable or not available. There may be more than
one SkillGroup Priority field in the message (see
NumSkillGroups). This field always immediately follows
the corresponding SkillGroupID field.
is not applicable or not available. There may be more than
one SkillGroup Priority field in the message (see
NumSkillGroups). This field always immediately follows
the corresponding SkillGroupID field.
USHORT
2
Maximum message size (including header):
698
Table 5-20
CALL_QUEUED_EVENT Message Format (continued)