Cisco Cisco Computer Telephony Integration OS 8.5 Technical References

CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise

Release 10.0(1)

Client Events Service

CALL_ATTRIBUTE_CHANGE_EVENT

Changes to certain key attributes of the call will generate a CALL_ATTRIBUTE_CHANGE_EVENT to
the client.

The CALL_ATTRIBUTE_CHANGE_EVENT message is defined in

Table 5-22

Table 5-22

CALL_ATTRIBUTE_CHANGE_EVENT message format

SkillGroup
Number

The number of an agent Skill Group queue that the call has
been removed from, as known to the peripheral. May
contain the special value NULL_SKILL_GROUP
(

Table 6-3

) when not applicable or not available. There may

be more than one SkillGroupNumber field in the message
(see NumSkillGroups). Some ACDs ignore this field and/or
use the ACD default; see the list immediately following

Table 5-6

UINT

SkillGroupID

The SkillGroupID of the agent SkillGroup queue that the
call has been removed from. May contain the special value
NULL_SKILL_ GROUP (

Table 6-3

) when not applicable or

not available. There may be more than one SkillGroupID
field in the message (see NumSkill Groups). This field
always immediately follows the corresponding SkillGroup
Number field.

UINT

SkillGroupPriority The priority of the skill group, or 0 when skill group priority

is not applicable or not available. There may be more than
one SkillGroup Priority field in the message (see
NumSkillGroups). This field always immediately follows
the corresponding SkillGroupID field.

USHORT

Maximum message size (including header):

262

Table 5-21

CALL_DEQUEUED_EVENT Message Format (continued)

Fixed Part

Field Name

Value

Data Type

Byte
Size

MessageHeader

Standard message header.

MHDR

MonitorID

Always 0

UINT

PeripheralID

(CRS_PERIPHERAL_ID for
ICD)

The ICM PeripheralID of the ACD where the call
is located.

UINT

PeripheralType

(PT_CRS or PT_IPCC)

The type of the peripheral.

USHORT

ConnectionDeviceIDType

Indicates the type of the connection identifier
supplied in the ConnectionDeviceID floating
field.

USHORT

CallTypeID

The ICM call type of the call. May be 0 if not
changed.

UINT