Cisco Cisco Computer Telephony Integration OS 8.5 Technical References
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CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Client Events Service
CALL_TRANSFERRED_EVENT
The CTI Server may send a CALL_TRANSFERRED_EVENT message to the CTI client when a call is
transferred to another destination. The CALL_TRANSFERRED_EVENT message is defined in
transferred to another destination. The CALL_TRANSFERRED_EVENT message is defined in
Table 5-15
CALL_TRANSFERRED_EVENT Message Format
Fixed Part
Field Name
Value
Data Type
Byte
Size
Size
MessageHeader
Standard message header.
MessageType = 18.
MessageType = 18.
MHDR
8
MonitorID
The Monitor ID of the device or call
monitor that caused this message to be
sent to the client, or zero if there is no
monitor associated with the event (All
Events Service).
monitor that caused this message to be
sent to the client, or zero if there is no
monitor associated with the event (All
Events Service).
UINT
4
PeripheralID
The Unified CCE PeripheralID of the
ACD where the call activity occurred.
ACD where the call activity occurred.
UINT
4
PeripheralType
The type of the peripheral (
). USHORT
2
PrimaryDeviceIDType
).
USHORT
2
PrimaryCallID
The Call ID value assigned to the
primary call by the peripheral or
Unified CCE.
primary call by the peripheral or
Unified CCE.
UINT
4
LineHandle
Identifies the teleset line being used.
USHORT
2
LineType
The type of the teleset line
(
(
).
USHORT
2
SkillGroupNumber
The number of the agent Skill Group
the call is attributed to, as known to
the peripheral. May contain the
special value NULL_SKILL_GROUP
(
the call is attributed to, as known to
the peripheral. May contain the
special value NULL_SKILL_GROUP
(
) when not applicable or not
available. Some ACDs ignore this
field and/or use the ACD default; see
the list immediately following
field and/or use the ACD default; see
the list immediately following
.
UINT
4
SkillGroupID
The SkillGroupID of the agent
SkillGroup the call is attributed to.
May contain the special value
NULL_SKILL_ GROUP (
SkillGroup the call is attributed to.
May contain the special value
NULL_SKILL_ GROUP (
)
when not applicable or not available.
UINT
4
SkillGroupPriority
The priority of the skill group, or 0
when skill group priority is not
applicable or not available.
when skill group priority is not
applicable or not available.
USHORT
2