Cisco Cisco Computer Telephony Integration Option 8.5 Technical References
50
CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Client Monitor Service
CLIENT_SESSION_CLOSED_EVENT
This message indicates that a CTI client session has been terminated.
defines the format of
the CLIENT_SESSION_CLOSED_EVENT message.
Table 5-38
CLIENT_SESSION_CLOSED_EVENT Message Format
Fixed Part
Field Name
Value
Data Type
Byte
Size
Size
MessageHeader
Standard message header. MessageType = 100.
MHDR
8
SessionID
A value that uniquely identified the CTI session that was
closed.
closed.
UINT
4
PeripheralID
If the session was opened for Client Events Service, this field
contains the peripheral ID of the ACD specified by the other
client when the session was opened. Otherwise this field
contains the special value NULL_ PERIPHERAL_ID.
contains the peripheral ID of the ACD specified by the other
client when the session was opened. Otherwise this field
contains the special value NULL_ PERIPHERAL_ID.
UINT
4
Status
A status code indicating the reason for termination of the
session.
session.
UINT
4
ClientPort
The TCP/IP port number of the opening CTI client
connection.
connection.
UINT
4
Floating Part
Field Name
Value
Data Type
Max.
Size
Size
ClientAddress
The IP address of the other CTI client.
STRING
16
ClientID
The ClientID of the other CTI client.
STRING
64
ClientSignature The
ClientSignature
of the other CTI client.
STRING
64
AgentExtension
(optional)
(optional)
The AgentExtension specified by the other CTI client when
the session was opened, if any.
the session was opened, if any.
STRING
16
AgentID
(optional)
(optional)
The AgentID specified by the other CTI client when the
session was opened, if any.
session was opened, if any.
STRING
12
AgentInstrument
(optional)
(optional)
The AgentInstrument specified by the other CTI client when
the session was opened, if any.
the session was opened, if any.
STRING
64
ClientAddressIP
V6 (not supported
by Unified CCE)
V6 (not supported
by Unified CCE)
The IP Address of the CTI client. Where supported this may
replace ClientAddress; one but not both must be present.
replace ClientAddress; one but not both must be present.
STRING
16
Maximum message size (including header):
272