Cisco Cisco Computer Telephony Integration Option 8.5 Technical References
68
CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Miscellaneous Service
When the requested default settings have been updated the CTI Server responds to the CTI Client that
requested the update with the SET_DEVICE_ATTRIBUTES_CONF message. A FAILURE_CONF
message is returned if the provided Service or SkillGroup values are invalid, or if the CallingDevice is
not configured in the Unified CCE Dialer_Port_Map database table.
requested the update with the SET_DEVICE_ATTRIBUTES_CONF message. A FAILURE_CONF
message is returned if the provided Service or SkillGroup values are invalid, or if the CallingDevice is
not configured in the Unified CCE Dialer_Port_Map database table.
Miscellaneous Service
The Miscellaneous service is provided to all connected CTI clients. This service consists of a variety of
unsolicited event messages and request/response paired messages.
unsolicited event messages and request/response paired messages.
summarizes the Miscellaneous service messages.
Floating Part
Field Name
Value
Data Type
Max.
Size
Size
CallingDeviceID
(required)
(required)
The device identifier of the calling device.
STRING
64
Maximum message size (including header)
104
Table 5-62
SET_DEVICE_ATTRIBUTES_REQ Message Format (continued)
Table 5-63
SET_DEVICE_ATTRIBUTES_CONF Message Format
Field Name
Value
Data Type
Byte
Size
Size
MessageHeader
Standard message header. MessageType = 142.
MHDR
8
InvokeID
Set to the value of the InvokeID from the corresponding
request message.
request message.
UINT
4
Maximum message size (including header):
12
Table 5-64
Miscellaneous Service Messages
Message
When Sent by CTI Server
SYSTEM_EVENT
To report current PG status or to provide the CTI
client with event data.
client with event data.
CLIENT_EVENT_REPORT_REQ
To report significant events through the Unified CCE
Alarm subsystem.
Alarm subsystem.
USER_MESSAGE_REQ
To send a message to a specified client, the client
agent’s supervisor, all clients in the client agent’s
team, or all clients connected to the CTI Server.
agent’s supervisor, all clients in the client agent’s
team, or all clients connected to the CTI Server.
USER_MESSAGE_EVENT
To deliver a message that was sent from another CTI
Server client.
Server client.
QUERY_AGENT_STATISTICS_ REQ
To obtain the current call handling statistics for the
client’s agent.
client’s agent.
QUERY_SKILL_GROUP_ STATISTICS_REQ To obtain the current call handling statistics for one
of the client agent’s skill groups.