Cisco Cisco Computer Telephony Integration Option 8.5 Technical References
73
CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Miscellaneous Service
The CTI Server responds to the CTI Client with the USER_MESSAGE_CONF message:
USER_MESSAGE_EVENT
The USER_MESSAGE_EVENT message, defined in
, delivers a message that was sent from
another CTI Server client:
Table 5-69
Message Distribution Values
Distribution Code
Description
Value
DISTRIBUTE_TO_ CLIENT
The message is to be sent to the client indicated by
the ClientID field.
the ClientID field.
0
DISTRIBUTE_TO_ SUPERVISOR
The message is to be sent to the agent team
supervisor.
supervisor.
1
DISTRIBUTE_TO_ TEAM
The message is to be sent to all clients in the same
agent team.
agent team.
2
DISTRIBUTE_TO_ ALL
The message is to be sent to all CTI Server clients. 3
Table 5-70
USER_MESSAGE_CONF Message Format
Field Name
Value
Data Type
Byte
Size
Size
MessageHeader
Standard message header. Message Type = 108.
MHDR
8
InvokeID
Set to the value of the InvokeID from the corresponding
request message.
request message.
UINT
4
Maximum message size (including header):
12
Table 5-71
USER_MESSAGE_EVENT Message Format
Fixed Part
Field Name
Value
Data Type
Byte Size
MessageHeader
Standard message header. MessageType = 109.
MHDR
8
ICMCentral
ControllerTime
ControllerTime
The current Central Controller date and time.
TIME
4
Distribution
One of the values from
desired distribution of this message.
USHORT
2
Floating Part
Field Name
Value
Data Type
Max.
Size
Size
ClientID
The ClientID of the message sender.
STRING
64
Text
The text of the message to be sent.
STRING
255
Maximum message size (including header):
337